01. Overview & Our Privacy Commitment
Altered Dimensions Web Hosting ("Altered Dimensions", "we", "us", or "our") respects your privacy and is firmly committed to protecting the confidentiality and integrity of your personal and technical data. This Privacy Policy describes how we collect, store, process, and safeguard information when you visit our website (altereddimensionshosting.com), utilize our hosting infrastructure, register domain names, or interact with our client portal and technical support services.
Zero Data Selling Guarantee: We do not sell, rent, monetize, or trade your personal data, customer rosters, hosting telemetry, or DNS records to advertisers or third-party brokers under any circumstances.
02. Information We Collect
We collect only the minimum necessary information required to provision, maintain, secure, and invoice your cloud hosting services:
- Account Registration Information: Legal name, company organization, email address, physical address, and telephone number provided during checkout or client profile creation.
- Technical & Telemetry Data: IP addresses used to access our portals, browser user agents, timestamps, cPanel administrative logs, resource utilization metrics (CPU, RAM, NVMe disk quota, and bandwidth), and firewall audit trails.
- Support Communications: Inquiries, trouble tickets, server error dumps, and correspondence submitted via our helpdesk or support channels.
03. How We Use Your Information
All data collected is processed strictly for legitimate operational and engineering purposes:
- Provisioning hosting containers, DNS records, SSL certificates, and cPanel/WHM environments.
- Generating authentic billing statements, tax documentation, and processing renewal charges.
- Proactive infrastructure security, including detecting unauthorized intrusion attempts, brute-force attacks, and DDoS mitigation via Imunify360.
- Delivering vital service announcements, scheduled maintenance windows, and ticket updates.
04. Payment Processing & Financial Security
Financial transactions are conducted through Tier-1 PCI-DSS Level 1 compliant payment gateways (including Stripe). Altered Dimensions does not store, process, or transmit raw credit card numbers or security CVV codes on our local hosting databases. All credit card tokens, recurring subscriptions, and billing captures are handled securely through encrypted payment element iframes directly with the payment processor.
05. Domain Registrations & Registry Transmission
When purchasing or transferring domain names, ICANN regulations mandate the transmission of registrant contact details (Name, Address, Phone, Email) to accredited registry operators and our upstream wholesale registrar (eNom / Identity Digital). Where permitted by registry policy, WHOIS privacy masking is applied to shield your personal details from public WHOIS directories.
06. Storage, Encryption & Infrastructure Security
All hosting nodes, databases, and client portals reside in certified Tier-3+ datacenter facilities equipped with biometric access controls, redundant power architectures, and enterprise climate management. Data in transit is secured with high-grade TLS 1.3 cryptographic protocols, and databases are protected through strict firewall zoning, salted hashing, and encrypted backups.
07. Third-Party Service Providers
We work exclusively with audited industry partners strictly bound by confidentiality and data processing agreements:
- KnownHost Infrastructure: Enterprise hardware nodes, network peering, and physical datacenter colocation.
- eNom: Wholesale ICANN-accredited domain registration and transfer fulfillment.
- Stripe: Encrypted payment tokenization and subscription billing processing.
- cPanel / LiteSpeed: Server daemon licenses, virtualization modules, and caching engines.
08. Your Rights (GDPR & CCPA Compliance)
Regardless of your geographic location, we respect your fundamental privacy rights:
- Right of Access: You may request a complete export of your personal and service data stored in our systems.
- Right to Rectification: You can modify or update inaccurate contact information directly via your Client Dashboard.
- Right to Erasure ("Right to be Forgotten"): Upon termination of services, you may request permanent deletion of your account and customer records, subject to statutory accounting and tax retention periods.
- Right to Portability: Full cPanel backups of your website files, MySQL databases, and mailboxes can be generated and exported at any time.
10. Contact Our Privacy & Compliance Team
If you have questions, inquiries, or wish to exercise your data protection rights, please reach out directly to our systems administration team:
Altered Dimensions Web Hosting
Email: privacy@altereddimensionshosting.com
Support Desk: altereddimensionshosting.com/submitticket.php
Operations: Dallas • Los Angeles • New York, United States